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Questions about our travel information service, your order, or a refund? Reach the right team below.
Support & general enquiries
For questions about this website, our travel information service, or an order you placed with us, send us a message through our official support channels and we’ll get back to you.
Our office
American Eservices LLC (AES)
8950 SW 74th Court #2201-F9
Miami, FL 33156, USA
Application questions
We provide independent travel information only. For questions about the official eTA application itself, contact the Government of Canada directly at Canada.ca.
Visit the official eTA page ↗Not sure where to start?
Our frequently asked questions cover validity, approval times, fees, and travel requirements.